Terms & Conditions
Welcome to The SpaceNaut. These Terms & Conditions (“Terms”) govern your access to and use of our website and the purchase of any products from us. By browsing our store or placing an order, you agree to these Terms. Please read them carefully.
These Terms are a starting template provided for convenience. Before going live, please review them with a qualified professional and replace the bracketed placeholders (legal business name, address, jurisdiction, and contact email) with your own details.
1. Who we are
This store is operated by SpaceNaut (“SpaceNaut”, “we”, “us”, or “our”), operated by [LEGAL BUSINESS NAME], [BUSINESS ADDRESS]. If you have any questions about these Terms, contact us at support@spacenaut.com.
2. Eligibility
You must be at least 18 years old, or the age of majority in your place of residence, to place an order. By purchasing from us, you confirm that you meet this requirement and that the information you provide is accurate and complete.
3. Products & availability
We work hard to display our products, colors, and details as accurately as possible. Because projected light effects, screens, and photography vary, actual appearance may differ slightly. All products are subject to availability, and we may limit or discontinue any item at any time.
4. Orders & acceptance
When you place an order you make an offer to purchase. We may accept or decline any order at our discretion — for example, if an item is unavailable, if there is an error in the price or description, or if we suspect fraud. A contract is formed only when we send you an order confirmation. If we cannot fulfill an order after payment, we will cancel it and issue a full refund.
5. Pricing & payment
Prices are shown in the currency displayed at checkout and may change at any time before you order. We make every effort to ensure prices are correct, but errors can occur; where a price is clearly incorrect we are not obliged to fulfill the order at that price. Payment is taken at checkout through our secure payment providers. You are responsible for any bank or currency-conversion fees your provider may charge.
6. Shipping & delivery
Delivery timeframes, regions, and costs are described on our Shipping Information page. Estimated delivery times are provided in good faith but are not guaranteed and may be affected by customs, carriers, weather, or peak seasons. Risk of loss passes to you upon delivery.
7. Customs, duties & taxes
For international orders, import duties, taxes, and customs fees may apply on arrival and are the responsibility of the recipient. These charges are set by your local authorities and are outside our control.
8. 30-day happiness guarantee, returns & refunds
We want every gift to land perfectly. If you’re not happy, you may request a return within 30 days of delivery. Items should be in original, resellable condition with packaging where possible. To start a return, contact support@spacenaut.com with your order number. Approved refunds are issued to the original payment method. Unless an item arrived damaged or faulty, return shipping may be the customer’s responsibility.
9. Damaged or faulty items
If your order arrives damaged or develops a fault, contact us within a reasonable time with your order number and a photo. We will arrange a replacement or refund at no extra cost to you, in line with your statutory rights.
10. Cancellations & changes
If you need to change or cancel an order, contact us as soon as possible. We process orders quickly, so we cannot guarantee changes once an order has entered fulfillment.
11. Intellectual property
All content on this site — including the SpaceNaut name, logo, mascot, text, graphics, and imagery — is owned by us or our licensors and is protected by intellectual-property laws. You may not copy, reproduce, or use it without our written permission.
12. Acceptable use
You agree not to use our site for any unlawful purpose, to disrupt its operation, to attempt unauthorized access, or to infringe the rights of others.
13. Disclaimers & limitation of liability
Our products are intended for ordinary household use in line with the instructions provided. To the fullest extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order. Nothing in these Terms limits any liability that cannot be limited by law, including your statutory consumer rights.
14. Privacy
We handle your personal information in accordance with our Privacy Policy. Please review it to understand how we collect and use your data.
15. Governing law
These Terms are governed by the laws of [JURISDICTION], and any disputes will be subject to the courts of [JURISDICTION], without affecting any mandatory consumer-protection rights you have in your country of residence.
16. Changes to these Terms
We may update these Terms from time to time. The version published on this page at the time of your order applies to that order. Please check back periodically.
17. Contact us
Questions about these Terms or your order? We’re happy to help at support@spacenaut.com.