Last updated: July 16, 2026
At The SpaceNaut, every order is backed by our 30-Day Happiness Guarantee. If your galaxy projector isn't everything you hoped for, we're here to make it right — quickly and without the runaround.
Our 30-Day Happiness Guarantee
You have 30 days from the day your order arrives to request a return or refund. If something isn't right, just reach out and we'll take care of you.
Return Eligibility
To be eligible for a return, please make sure that:
- The item is unused and in its original condition.
- It's returned in its original packaging, including the gift box and any accessories.
- You have your order number or proof of purchase.
Items damaged through misuse, accidental damage, or normal wear and tear aren't eligible for a change-of-mind return.
Damaged, Defective, or Wrong Item
Please check your order as soon as it arrives. If your SpaceNaut arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with a couple of clear photos.
We'll sort it out fast — usually with a free replacement or a full refund — and in most cases you won't need to ship anything back.
Non-Returnable Items
The following can't be returned unless they arrive damaged or defective:
- Gift cards
- Items marked as final sale
How to Start a Return
Email us at support@thespacenaut.com within 30 days of delivery and include:
- Your order number
- The reason for the return
- Photos, if the item is damaged or defective
Our team will reply with simple return instructions. Please don't send anything back before contacting us, as unannounced returns may not be accepted.
Return Shipping
If you're returning an item because you changed your mind, you're responsible for the return shipping cost. If the item arrived damaged, defective, or incorrect, The SpaceNaut covers return shipping. We recommend a tracked service, as we can't guarantee receipt of untracked packages.
Refunds
Once your return is received and inspected (or your issue is confirmed), we'll email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or payment provider may need a little extra time to post it.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We're happy to replace items that are defective, damaged, or incorrect. Contact us and we'll guide you through it.
Order Cancellations
Need to cancel? Reach out as soon as possible. Orders can be cancelled before they've been processed or shipped. If your order has already shipped, our standard return process applies.
European Union & Statutory Rights
If your purchase is covered by applicable consumer protection laws — including those of the European Union — you may have additional statutory rights, such as a 14-day cooling-off period. Nothing in this policy limits or replaces those legal rights.
Contact Us
Questions about a return or refund? We're here to help.
Email: support@thespacenaut.com
We aim to respond to all inquiries within 1–2 business days.